PropertyPigeon.co.uk Privacy Policy

PropertyPigeon.co.uk is a trading name of HitCount Ltd ("PropertyPigeon.co.uk", we or us) is committed to protecting and respecting your privacy.

This policy explains how we use any personal information that you provide to us through our website. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.

Information we collect from you

We may collect and process the following information about you:

Information you provide to us

You may provide us with information in several ways, including by filling in forms on our website or by corresponding with us by phone and email. This includes information you provide when you register for an account or subscribe, contact estate agents or developers using forms or phone numbers available on our website, enter a promotion or survey, provide feedback or report a problem with our website.

This information may include any information you add to your profile (for example, your name, address, email address, phone number and user name).

Information we collect about you

When you use our website, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our website) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.

Information we receive from other sources

We work closely with third parties (for example, business partners, advertising networks, analytics providers and search information providers) and may receive information about you from them. This could include socio-demographic information and information about your likely interests based on your previous web browsing and purchases. We may combine this information with other information you have provided to us or which we collected about you.

How we use your personal information

We use your personal information for the following purposes:

Legal basis for processing

Our legal basis for processing your personal information for the purposes described above will typically be one of the following:

Consent

You have consented to us using your personal information for this purpose (for example, when you create an account with us, agree to receive marketing emails from us or create an alert).

Legitimate interests

It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business.

Legal obligations

It is necessary for us to use your personal information for us to comply with a legal obligation.

Sharing your personal information

We may share your personal information with third parties in the following circumstances:

  1. Mortgage Advice Enquiry

    PropertyPigeon works with themoneybee.com. When entering your personal information and information about your mortgage enquiry on the
    https://www.propertypigeon.co.uk/mortgages page we share that information directly with themoneybee.com. PropertyPigeon does not retain any of this data. For further information about how themoneybee.com handles your information please visit their privacy policy here. https://www.themoneybee.com/gdpr-privacy-statement
  2. Removal Enquiry

    PropertyPigeon works with buzzmove.com. When entering your personal information and information about your removal quote enquiry on the
    https://www.propertypigeon.co.uk/removals page we share the information directly with buzzmove.com. PropertyPigeon does not retain any of this data. For further information on how BuzzMove uses your data please view their privacy policy here.
    https://www.buzzmove.com/privacy-policy

  1. Property Enquiry

    When a property enquiry is raised on the WebSite we need to share your contact information and enquiry with the vendor so they can contact you. Property Pigeon works with  Zoopla Plc and sends your enquiry via the Zoopla network so the agent responsible for the property listing can be informed of your enquiry. For more information on how Zoopla handle your information visit their privacy policy here.
    https://www.zoopla.co.uk/privacy/

Agents, developers and other service providers

We provide your personal information to agents, developers and other suppliers when you ask us to do so. For example, when you enquire about a property, we will pass your personal information to the agent or developer handling that property. When this happens, the agents’ or developers’ own privacy policies will apply to how they use your personal information. You can find these privacy policies on their websites and you should check that you are happy with them before submitting your enquiry.

Our service providers: to help us run our business and perform services you request

We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested.

Advertisers and advertising networks: to serve relevant adverts to you and others

We may provide your personal information to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you and others.

Analytics and search engine providers: to help us improve our services

We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.

We may also share your personal information with third parties for the following reasons:

If we sell or buy any business or assets

If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If PropertyPigeon.co.uk (or substantially all of its assets) is acquired, personal information held by it about its users will be one of the transferred assets.

To obtain professional advice

We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors).

To comply with a legal obligation

We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of PropertyPigeon.co.uk, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.

Storing your personal information

We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.

By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.

Where you have a password to enable you to access some parts of our website, you are responsible for keeping that password confidential. You must not share your password with anyone.

Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. If you would like to delete your MyPropertyPigeon.co.uk account, please contact us using the details below.

Cookies

We use cookies and other similar technologies to distinguish you from other users of our website (including when you browse third party websites). This helps us to provide you with a good experience when you use our services (for example, to remember your login details and improve our services). We also use cookies and similar technologies to show you more personalised advertising, including PropertyPigeon.co.uk ads on other websites. You may adjust the settings on your browser to refuse cookies but some of our services may not work if you do so. For detailed information on the cookies we use and why we use them, please read our Cookie Policy.

Opting Out of Collection of Information by Third Parties

Our third party advertisers and advertising network providers (“Ad Providers”) may provide you with ads on our website or on other websites. To make those ads more relevant and help measure their effectiveness, the Ad Providers may use cookies and similar technologies. They record your activity (including pages visited) and estimate what information interests you most. They use this information in accordance with their own privacy policies. For a link to each of those policies and for information about how to opt out, please read our Cookie Policy.

Your rights

You have the right to ask us not to process your personal information for marketing purposes.

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. If you cannot fulfil your request using the our online tools, please email sales@PropertyPigeon.co.uk or contact us using the address below.

We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.

Links to third party websites

Our website may contain links to other websites. This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website. Please check the privacy policy of any other website before submitting any personal information to it.

PropertyPigeon.co.uk is a trading name of HitCount Ltd

Registered Address:

HitCount LTD
20 Kensington Drive
Stafford
Staffordshire
UK
ST18 0WA
sales@propertypigeon.co.uk